Message from the President

Enhancing our CSR framework to contribute to society as a good corporate citizen, trusted by our stakeholders

Safety, health, and the environment, along with honesty, integrity and fairness

The TonenGeneral Group was created in June 2012 as a group of companies featuring integrated production and sales operations, with roots in the former Mobil Sekiyu, Esso Sekiyu, Tonen, and General Sekiyu. The defining characteristic of our organization and corporate culture, developed over our long history of over 120 years, is our integrity, which is rooted in our focus on safety and corporate ethics.
In 2015, we summarized our corporate philosophy for the further growth of the TonenGeneral Group. In formulating this philosophy, we reaffirmed the elements that form the foundation of the Group, namely safety, health, and the environment, along with honesty, integrity and fairness.
In our corporate philosophy, we have designated seven values, with safety, health and the environment, and honesty, integrity and fairness, at their core. These values are our guiding principles and serve as the criteria for judgment and action in all facets of our business operations. Our values also form the basis for the other elements that make up our corporate philosophy, including the mission that we are working to achieve and the solutions we offer for the enhancement of day-to-day life and the benefit of society.

Contributing to society through our mission

Our mission, as stated in our Corporate Philosophy, is to provide a stable supply of energy and high-quality products and services, make effective use of limited resources and seek to maintain a sustainable environment, and create value that is chosen and appreciated by our stakeholders.
Energy is an integral aspect of our social infrastructure, and therefore we have the important social responsibility of ensuring a safe, stable, sustainable supply of highquality products and helping to support day-to-day life, while maintaining attention to the environment, local communities and society as a whole. While providing a stable supply of energy is imperative under ordinary circumstances, we also face the significant challenge of maintaining and securing the supply chain in the event of large-scale disasters or other emergencies. The TonenGeneral Group has created business continuity plans (BCPs) and employs risk management to mitigate potential impacts by implementing BCP training on a regular basis and periodically reviewing BCPs to confirm their effectiveness.

Established systems and a disciplined workforce

The processes that we employ to obtain business results are just as important as the results themselves. As we handle oil, a hazardous substance, attention to safety, health and the environment is the foundation upon which we base all of the Group’s operations.
To ensure the prevalence of these values, we also have a number of systems in place. These include the System of Management Control (SMC), Standards of Business Conduct (SBC), Controls Integrity Management System (CIMS), and Operations Integrity Management System (OIMS).
Our employees, which we consider to be our most valuable assets, fully understand the importance and effectiveness of these systems and implement them in a disciplined and self-directed manner. The TonenGeneral Group is an efficient team of select employees. The integrity that is firmly rooted throughout the Group is supported by a strong framework and the honesty, integrity and fairness of each and every employee.
The SBC is the basis for the Group’s CSR activities. From a CSR standpoint, the Guiding Principles and the 18 policies of the SBC can be divided into seven important areas. We have established the CSR Promotion Council, of which I am the chairman, and its seven committees, each corresponding to one of the aforementioned seven areas and chaired by our directors, to monitor the progress of our CSR activities and make recommendations for improvement.
Our robust systems and the activities of our disciplined, self-motivated workforce have yielded favorable results; for example, in the area of safety, our employee lost-time incident rate continues to be among the lowest in the industry.
As for our efforts to preserve the environment, TonenGeneral Sekiyu K.K., the former Kyokuto Petroleum Industries and Tonen Chemical Corporation were recognized for the fifth, second and fourth consecutive year, respectively, by the Ministry of Economy, Trade and Industry for having achieved the government’s energy benchmarks, which are used to determine the degree of advancement of energy conservation initiatives that contribute to the reduction of greenhouse gas emissions.
Our efforts to support the health and well-being of our employees were awarded in 2014 with the highest rating of “A”, along with special recognition, by the Development Bank of Japan under its health management rating scheme. In addition, in both 2015 and 2016 we were selected by the Ministry of Economy, Trade and Industry and the Tokyo Stock Exchange as a “Brand of Companies Enhancing Corporate Value through Health and Productivity Management (KENKO KEIEI Brand).”

Think Deeply. Shape the Future.

We have created a new slogan, “Think deeply. Shape the future.”, to epitomize our corporate philosophy. This slogan expresses our wisdom in getting down to the essence and thinking rationally, and our enthusiasm in taking steady action to effect positive change for the future.
Under this slogan, we will work to fulfill our role as an energy business with due attention to the environment, as we continue to build win-win relationships with our stakeholders and contribute to society as a good corporate citizen, trusted by our stakeholders.

Jun Mutoh,
Representative Director and President
September 2016

Jun Mutoh