Safety Initiatives

Basic approach

The TonenGeneral Group regards the maintenance of safety, health and the environment not simply as our highest priority, but as the foundation upon which all of our operations must be based. We are committed to upholding our industry-leading safety record while continuing our efforts to achieve flawless operations. Under our Safety Policy, we have established the seven guidelines listed below.

Safety Policy

The basic policy of the TonenGeneral Group is to conduct its business in a manner that protects the safety of employees, others involved in its operations, customers and the public. All employees of the TonenGeneral Group actively seek to prevent all incidents, injuries and occupational illnesses. The TonenGeneral Group is committed to continuous efforts to identify and eliminate or manage safety risks associated with its activities.

Accordingly, the TonenGeneral Group’s policy is to:

  • design and maintain facilities, establish management systems, provide training and conduct operations in a manner that safeguards people and property;
  • respond quickly, effectively, and with care to emergencies or accidents resulting from its operations, in cooperation with industry organizations and authorized government agencies;
  • comply with all applicable laws and regulations, and apply responsible standards where laws and regulations do not exist;
  • work with government agencies and others to develop responsible laws, regulations, and standards based on sound science and consideration of risk;
  • conduct and support research to extend knowledge about the safety effects of its operations, and promptly apply significant findings and, as appropriate, share them with employees, contractors, government agencies, and others who might be affected;
  • stress to all employees, contractors, and others working on its behalf their responsibility and accountability for safe performance on the job and encourage safe behavior off the job;
  • undertake appropriate reviews and evaluations of its operations to measure progress and foster compliance with this policy.

Relevant policy under the Standards of Business Conduct (SBC)

  • Safety Policy

Safety initiatives

Personnel safety

We utilize OIMS to continuously strengthen our efforts to manage risks related to safety, health and the environment. Under this system, we also operate the Loss Prevention System™ (LPS)™ to give concrete form to our corporate slogan, “Nobody Gets Hurt.” LPS™ activities seek to prevent incidents by focusing on employee behavior to discover and eliminate the causes of incidents involving people and equipment as well as near misses and the unsafe behavior of individuals that lead to such incidents. LPS™ has achieved remarkable results since its introduction in 2000. More recently, we have sought to prevent any decline in the quality of our LPS™ activities over time or due to the changing composition of our workforce as employees retire. To this end, we continually train and reallocate key personnel to lead the LPS™ activities at each workplace. We also invite specialists from the Loss Prevention Systemto™ assess our efforts.
We have set annual safety targets of zero fatalities and lost-time injuries for our employees and the employees of our contractor companies. In 2015, in our refining, manufacturing and distribution segments, we had no fatalities and one lost-time injury for employees and contractor company personnel.

Employee lost-time injury rate (per 1 million hours)

  • * Data represent combined total for refineries located in Kawasaki,
    Sakai and Wakayama, and terminals.
    The Chiba refinery has been included since 2015.
2011 2012 2013 2014 2015
Number of employee losttime injuries 0 0 0 1 0

Equipment safety

Recent accidents involving fires and explosions in the oil and petrochemical industries have clearly shown that these incidents and associated damage to equipment can severely impact worksite operations and the surrounding areas.

We use a variety of methods to estimate and assess the severity of risks associated with equipment and its operation, and apply the results to prioritize and systematically implement safety measures, including facility investments. We also collect and categorize data on near-miss incidents to assess potential risks that may require further investigation and appropriate countermeasures. In addition, we review operation and maintenance procedures, such as examining equipment and cleaning tanks. The procedures were developed as a result of lessons learned from major internal and external incidents. We rigorously apply these best practices at our worksites as procedures requiring strict adherence.

Personnel and equipment safety

Non-stationary operation safety

Eliminating equipment-related incidents is a vital issue of the petroleum and petrochemical industries in terms of social impact and preventing industrial injuries. In general, the root causes of equipment-related incidents involve operating procedures under non-stationary conditions and the management of maintenance operations. The equipment used in these industries for handling combustible materials, high temperatures, extreme pressures and toxic substances requires particularly rigorous oversight.
The Group’s work permit system for equipment maintenance operations strictly regulates work conditions, operating requirements and operational procedures. We have also introduced a work permit audit to confirm that these rules are adhered to at our worksites and that operators and supervisors have the required knowledge. We designate specialized staff to conduct daily audits on work permits issued by each refinery, with a focus on high-risk operations. Auditors have the authority to suspend operations as needed, supervise the worksite on matters concerning work permits and call for the creation of improvement plans as necessary. We have achieved significant results in the dissemination and education of work permit rules, which are constantly being improved.

On an inspection tour during periodic maintenance, the TonenGeneral Sekiyu president talks to workers about the importance of maintaining safety.


TonenGeneral Research Center makes safety calendars

The TonenGeneral Research Center began making safety calendars in 2015. For the illustrations, the Research Center solicited safety-themed drawings by children, and received many entries, not only from the children of its employees, but from those of its business partners as well.
The calendars, featuring illustrations with captions such as “Hold on to the rail when you use the stairs” (May), “Take small sips of water and rest in a cool place” (August), and “Pay attention while you’re walking so you don’t trip and fall” (December), are useful for sharing the Group’s approach to safety and raising day-to-day safety awareness.
The TonenGeneral Research Center will continue this effort to foster safety awareness in an enjoyable way.